terms an conditions

These general conditions of online sale regulate the contract for the sale of the products offered by Carreda through its website www.carreda.com to users of the site (customers).

These general conditions of sale refer only and exclusively to customers who qualify as "consumers", ie natural persons acting for purposes unrelated to any business or professional activity carried out, as well as adults. The customer declares to have read all the information and general conditions of sale before placing the order. The customer, before placing the order for the product, declares that the purchase of the product has no direct relationship with his professional activity, as their purchase is intended for personal use. The customer also declares to have the legal capacity to undertake in accordance with the provisions of these general conditions.

1. Content

These general conditions of sale have as their object the definition of the rights and obligations of the parties in the context of a distance sale of goods offered in the online store www.carreda.com.

2. Coverage of the offer

This version of the general conditions of sale refers to sales made by all consumers who purchase on Carreda and who have completed the order phase through the website www.carreda.com.

3. Contractual Documents

This contract consists of the following documents:

- these general conditions of sale

- the order confirmation

The photos illustrating the products on the website do not fall within the contractual field and are shown for descriptive purposes only.

4.  Order reception

Any order confirmation signed by the validation click constitutes an irrevocable commitment of the customer that can be called into question only in the cases provided for by this contract in the articles "Right of termination".

5.Order approval

The conclusion of the contract takes place only upon confirmation of the order by Carreda. The customer will receive by e-mail a notification of receipt showing the order confirmation with all the constituent elements of the contract (including products ordered, prices, delivery dates, any shipping costs). Carreda reserves the right not to confirm an order for any reason relating in particular to a product supply problem, or a problem concerning the order received. Carreda cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the customer. Furthermore, Carreda cannot be held responsible for any damage that may occur to the products after delivery to the courier responsible for their transport as well as for delays in delivery attributable to the latter.

6. Availability of products

The offers contained on this site are valid as long as the products listed remain online and while stocks last. Carreda also reserves the right to notify the customer, at the email address associated with his profile, of any unavailability of one or more of the products purchased. In case of the purchase of a product that is no longer available, Carreda will refund the price and shipping costs incurred by the customer.

7. Prices

Prices are expressed in Euros (€), Pounds (£) and Dollars ($) and include VAT. The guaranteed price to the buyer is that published on the site at the time of sending. Product prices are final. They do not include any delivery costs, which will be indicated in the order confirmation.

8. Payment

The customer who intends to proceed with the purchase of the products must express this desire through a request made directly on the site, in the specifically dedicated section, where, following the procedures indicated therein, he will send his purchase order and make the payment. The payment is due at the time of the order. The customer undertakes to pay the agreed price for the product ordered on the site (the price of the products and shipping costs) using the available payment methods. The customer guarantees Carreda that he has the authorizations to use the payment instrument indicated in the order phase. In case of missing receipt by the customer of the payment, Carreda reserves the right to cancel the order. In the case of payment by credit card, Carreda reserves the right to request the sending, within 24 hours, of the copy of the identity document proving the actual ownership of the credit card used, it being understood that, in the absence of the sending requested, Carreda may refuse the payment and cancel the order. Payment data is processed through a secure server-to-server connection using the SSL (Secure Sockets Layer) Protocol.

9. Transfer of Risks

The transfer of risks to the customer takes place upon delivery of the products to the courier by Carreda. In the termination period referred to in Article 13, the customer is responsible for the object as custodian. In case of damage or destruction of the product during the custody of the customer, the latter will suffer all the consequences.

10. Order fulfillment

The order will be processed upon acceptance of the order by Carreda within 48 hours and in any case within 14 days following the confirmation of the order subject to the availability of the product ordered and unless specifically agreed between the parties. In case of out of stock or unavailability of the ordered product, Carreda undertakes to inform the customer as soon as possible and to specify a possible term for renewed availability. See Article 6 regarding the availability of products.

11. Delivery

The geographical area of delivery corresponds to the geographical area covered by the offer. Deliveries are made from Monday to Friday (including Saturday morning). The products are delivered to the address indicated by the customer. Delivery is intended on the street level. Carreda does not provide the installation service of the products sold. Carreda, without prejudice to the provisions of art. 6, undertakes to deliver the products to the address communicated by the customer in the purchase order, through the courier responsible for transporting them. Carreda cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the completion of the purchase order by the customer. Furthermore, Carreda cannot be held responsible for any damage that may have occurred to the products after delivery to the courier responsible for transporting them as well as for delays in delivery attributable to the latter. Delivery is made by couriers selected by Carreda, post office boxes only are not considered valid addresses for delivery purposes. The delivery document issued by the courier, dated and signed by the customer upon delivery of the product, will constitute proof of transport and release of the goods. Upon delivery, the customer must check the content, compliance and status of the product or products. In the event of delays, breakdowns, total or partial losses or other problems, the customer has the right to appeal to the courier without Carreda's responsibility ever being taken into consideration. Therefore, upon delivery, Carreda recommends the customer to check the status of the box products delivered before signing the receipt document. If anomalies are found, the customer must reject the delivery of the products or put in writing their rejections, detailed and dated (signature under reserve). These reserve must be communicated and confirmed to Carreda within three working days following the delivery of the products.

12. Collection of products in case of absence of the customer

The courier makes two delivery attempts for each shipment, in the event that, on the second attempt, the recipient will still be absent, the shipment is kept in storage at the competent office in the area, in this case the Carreda customer service will contact the customer in order to release the stock and ensure that the delivery takes place as soon as possible, if this attempt is not successful, the purchased product is returned to Carreda and after fourteen days from the date on which the product was returned to Carreda , the contract is considered terminated and the purchase order cancelled. Carreda will then reimburse the amount paid by the user, except the costs of unsuccessful product delivery as well as the costs of returning the product to Carreda and storage costs. The termination of the contract and the refund amount will be communicated to the user via e-mail.

13. Right of termination

The customer has the right to terminate from the contract, without any penalty and without specifying the reason, starting from the reception of the order confirmation sent by Carreda and no later than thirty (30) days from reception of the product at the address indicated for the delivery. Full proof of reception is the date shown on the delivery note. The customer can exercise the right of termination by replying to the order confirmation email or through specific communication (including indication of the recipient's details, the order number and the date of reception) to be sent to the customercare@carreda.com from the same email address used to place the order. If the product has already been delivered, the customer is required to return it to Carreda. The deadline for returning the product is thirty days from the date of reception of the products themselves or delivery to the address indicated in the order confirmation. For the purposes of the deadline, the product is considered returned when it is delivered to the post office and / or accepting courier. If there has been delivery of the product, the substantial integrity of the product to be returned is an essential condition for exercising the right of termination. The customer must send the product properly packaged, Carreda does not accept damaged returns, but kept in a normal state of conservation, kept with the use of normal diligence. Damaged products by detergents / additives will not be replaced or refunded, the products must be clean, free of scratches, damages, dents, abrasions, the products must be returned in the original packaging with the accessories, components and illustrative materials contained in the original packaging, if not, Carreda will return the product to the address indicated in the order confirmation phase at the customer expenses. The risks of transport for the return of the products are fully borne by the customer. Carreda offers its users the possibility of returning products free of charge via the indicated courier, if the returned product is returned using a different courier, all shipping costs are charged to the customer. If the customer exercises the right of termination in accordance with the provisions of these conditions of sale, Carreda will reimburse the amount paid by the customer. The refund will be made, free of charge, within fourteen days from the date on which Carreda physically receives the product. The right of termination governed by these conditions of sale does not apply to customized goods or clearly personalized or which, by their nature, cannot be returned or are liable to deteriorate or expire quickly. If the product has manufacturing defects that go beyond any discrepancies due to manual and artisan processing (discrepancies due to manual and artisan processing may be bubbles, imperfections of shapes, colors and painting or small scratches), Carreda will replace it free of charge with an identical product, except in case of unavailability or discontinued production of the product itself. In the latter case, Carreda will refund the price of the product to the customer.

14. Warranty

In order to guarantee high quality standards, the products are subjected to quality control procedures by Carreda before being shipped. However, in the event of problems, the customer benefits from the legal guarantee from the manufacturer. Carreda's "satisfied or reimbursed" guarantee is added to this guarantee, valid for thirty days following product delivery, as long as the product has been used normally and in accordance with the recommendations contained in the documents attached to the products and in the relative instruction booklets. Finally, some products have an extended warranty. In these cases, the terms and duration of the guarantee are specified in the guarantee certificate delivered with the product. The latter does not cover damage, breakages or malfunctions due to failure to comply with the precautions for use. To activate the guarantee, the customer returns the product to Carreda that take charge of the shipping costs, attaching the order confirmation. The product will be replaced with an identical product and sent to the customer at Carreda's expenses, except in case of unavailability or discontinued production of the product itself. In the latter case, Carreda will refund the price of the product to the customer.

15. Use of the website

The photos and video presentation of the products accompanying the descriptive information are published on the site for descriptive purposes, taking into account that the quality of the images, including an exact display of shapes and colors, may depend on different lighting conditions and software or IT tools used by the customer when connecting to the site, Carreda assumes no responsibility for the problems caused to the customer by the use of the site and the technologies used as they are not dependent on their will.

16. Intellectual and industrial property rights

The contents of Carreda, such as, by way of example, the images, photos, dialogues, music, sounds and videos, documents, drawings, figures, logos and any other material, in any format, published on the site, including menus, web pages, graphics, colors, patterns, tools, fonts and website design, diagrams, layouts, methods, processes, functions and the software, are protected by copyright and any other intellectual property right of Carreda and the other rights holders. The reproduction, modification, duplication, copying, distribution, sale or otherwise exploitation of the images, the contents of the site is prohibited unless previously authorized in writing by Carreda. Any use of the contents of the site for commercial and / or advertising purposes is also prohibited. All the other distinctive signs that distinguish the products sold on the site are registered trademarks of their respective owners and are used by Carreda by virtue of a license, for the sole purpose of distinguishing, describing and advertising the products for sale on the site. Any use of the mentioned distinctive signs that does not comply with the law and, as unauthorized, is prohibited. It is in no way allowed to use any distinctive sign on the site to take unfair advantage of the distinctive character or reputation of these or in order to harm them and their owners. Hypertext links to external websites are available on carreda.com. Carreda has no influence on the contents of these external websites, does not adopt them and assumes no responsibility for their content. As soon as Carreda becomes aware of illegal content, Carreda will delete the corresponding hypertext links on carreda.com. All rights to use the images on Carreda are owned by Carreda or our partners. The use of the image material, in any form, is not allowed unless expressly authorized by Carreda. In no case may the user alter, change, modify or adapt the site or the material made available by Carreda.

17. Protection of personal data and privacy

When registering on carreda.com you are asked to provide personal data, all personal data are processed in accordance with the relevant legal provisions, in particular those on the protection of privacy. To safeguard customer data in online payment transactions, Carreda protects them with cutting-edge encryption techniques Secure Socket Layer (SSL), SSL is a recognized standard protocol that guarantees the secure exchange of data. Carreda cannot store or memorize customer payment data. We collect your basic information from the moment you create your account, when you purchase products or services eg name, address, email address and telephone number. We also record information when you contact us, including customer service inquiries and notes or details explaining what you have requested and how we responded. We also use cookies and similar technologies on our websites and mobile applications to collect information on interactions and usage. We use the information collected to update the data in our possession, offer and improve our offer and service to customers. For example, we use your information to create your account, offer our services within the website, and to detect and prevent fraud and abuse. It is possible that your personal data will be shared by us with third parties with whom we collaborate to allow you to integrate their services with ours, and with trusted third party service providers, as necessary to offer the services on our behalf. Examples of times we share data include: payment processing, email communications and interest-based advertisements. We only share the minimum necessary information, and third parties are not permitted to use your information for purposes other than those indicated in our Privacy Policy

18. Electronic signature

The validation click at the time of order confirmation constitutes an electronic signature. This electronic signature has the same value between the parties as a handwritten signature.

19. Integrity of the contract

These general conditions of sale constitute the entirety of the obligations of the parties. No other general or particular condition communicated by the customer can be included in or out of these general conditions.

20. Invalidity

If one or more provisions of these general conditions are considered invalid or declared as such in application of a law, regulation or following a final decision taken by a competent jurisdiction, the other provisions will retain all their force and value.

21. Communications

For any communication, you can contact Carreda at the following email address: customercare@carreda.com.